Frequently asked questions
Here you'll find a database of our most frequently asked questions. Please make sure you search through this database before calling or emailing us for information!
You'll need to add extra £ credit to your SIM Card if you want to call or text an Australian number, a USA number or a Canadian number.
Even...
Sun, 25 Jun, 2017 at 4:44 AM
If you're staying in the UK for longer than 30 days, just recharge your UK Phone Sim Card with £20 at the end of 30 days to get another 30 days.
...
Sun, 6 Nov, 2016 at 7:00 PM
Your UK sim card plans will last for 30 days from the day that you activate the sim card.
When you get to the UK you will activate your UK sim card fo...
Sun, 23 Aug, 2015 at 6:06 PM
No. Yuk - what an awful thought!
Believe it or not, some of the so called "leading" travel sim products make you first ring a number, and t...
Sun, 23 Aug, 2015 at 6:06 PM
If you arrive in the UK and your phone is locked (and you therefore can't use your UK sim card) we cannot refund you under any circumstances. It ...
Fri, 3 Mar, 2017 at 5:20 AM
Yes - you can order the sim card as far in advance as you want. In fact that's probably a good idea as you'd be surprised at how many customers s...
Sun, 23 Aug, 2015 at 11:21 PM
The UK sim card comes with a UK mobile number.
So that means if people back home call you, they will pay the cost of an international phone call. ...
Sun, 23 Aug, 2015 at 11:23 PM
You'll need to add extra credit to your UK Phone Sim or UK Data Sim Card for the following reasons: For your UK Phone Sim Card If you want to ...
Fri, 10 Dec, 2021 at 7:36 PM
When you use our UK phone sim card, you get a new UK mobile number. If you want someone to call you (from within the UK or from back home) they need to call...
Tue, 19 Sep, 2017 at 6:40 PM
You need need to worry about what size sim card goes in your phone, because the UK sim card is a multi-fit sim card, so it can be used as a nano, micro or m...
Fri, 28 Aug, 2015 at 9:46 PM