Frequently asked questions
Here you'll find a database of our most frequently asked questions. Please make sure you search through this database before calling or emailing us for information!
Yes when you are in the UK only.
But hotspot will NOT work when roaming in the included European countries.
Tue, 20 Dec, 2016 at 2:46 PM
Your phone must be both network unlocked and technically compatible to use the UK Phone Sim Card.
Network unlocked: To find out more about how to...
Wed, 30 Nov, 2016 at 6:23 PM
Thanks for your order of a UK Prepaid Sim Card for your phone.
If you chose Express Post, we'll be posting your order on the next business day (or...
Wed, 16 Sep, 2015 at 7:08 PM
You can re-use the UK Sim Card within 180 days of first activation.
After 180 days, the sim card will permanently and forever be cancelled and neither...
Tue, 29 Sep, 2015 at 5:23 PM
In order for your iPad, Tablet or Hotspot to work with the UK SIM card, it must be both unlocked, and technically compatible. All iPads are both unlocke...
Tue, 20 Dec, 2016 at 2:45 PM
To check the remaining data balance on your data sim card for iPad, Tablet or Hotspot:
1. Turn off Wi-Fi on your iPad or Tablet. If you're usin...
Sat, 24 Sep, 2016 at 7:16 PM
We post orders on the next business day (not on the same as you ordered). Express Post will be delivered the day after we post your order, but ONLY if y...
Tue, 21 Feb, 2017 at 9:22 PM
We've listed below some troubleshooting steps if you are experiencing issues using your SIM Card. Please carefully review the information below as i...
Thu, 28 Dec, 2023 at 11:59 AM