Frequently asked questions
When you're in Europe, you must turn data roaming to ON in your phone settings. This information was already provided in the mandatory activation i...
Sat, 17 Jun, 2017 at 10:14 PM
Your UK Data Sim Card comes pre-loaded with 3GB of data, for 90 days.
If you use up all of your data, or you're staying longer than 90 days, y...
Sun, 26 Jun, 2016 at 11:51 AM
If you want to add extra credit to your UK sim card, you'll need to wait until you arrive in the UK and your sim card is activated.
To add ...
Thu, 1 Sep, 2016 at 5:41 AM
If you have our UK phone sim card and you're staying longer than 30 days, you can recharge and get another 30 days of your plan.
Here's what...
Thu, 25 Aug, 2016 at 6:24 PM
How do I check my data balance? Before checking your data balance, please make sure: 1. Your SIM Card has been activated and is inserted in your pho...
Fri, 9 Aug, 2019 at 10:32 PM
The instructions below show you how to redeem your voucher and get another 30 days. If you purchased a voucher to call international numbers then these ar...
Mon, 21 Feb, 2022 at 2:57 AM
The instructions below show you how to redeem your voucher so that you can call international numbers. If you purchased a voucher to get another 30 days the...
Mon, 21 Feb, 2022 at 2:56 AM
Thanks for purchasing your voucher for your UK SIM Card. Depending on the voucher you purchased, the instructions on how to redeem the voucher are diffe...
Mon, 21 Feb, 2022 at 3:01 AM
DO NOT REDEEM THE VOUCHER UNTIL YOU START USING YOUR SIM CARD, I.E., ONLY REDEEM YOUR VOUCHER ONE YOU ARRIVE IN THE UK/EUROPE REPEAT: DO NOT REDEEM THE ...
Thu, 2 Jun, 2022 at 12:31 AM
Please click the appropriate link below to redeem your voucher. Click the correct link as the process is DIFFERENT. Absolutely NO REFUNDS if you don'...
Wed, 6 Apr, 2022 at 10:18 PM